Exchange and Return Policy

Enjoy shopping with the benefits of the return and exchange policy below:

1- You have 7 days from the date you receive any item to request an exchange or return. The buyer will bear the return shipping cost, and the return fee is 30 SAR. We accept returns provided that the product is in good condition, the product's box is also intact, and all its accessories are in good condition. After verification, the amount will be refunded within 14 business days.

2- The product’s packaging or protective sticker (protection sticker) must not be removed.

3- In case of a size mismatch due to the customer's error, the front or back sticker must not be removed, and the customer will bear the cost of re-shipping twice: once to return the product to us and once to send the replacement product to the customer again.

4- If the item has a defect, does not function properly, or does not match the description on the website, you are entitled to return it within 30 days from the date of receipt, and you will be refunded the price of the item along with the shipping costs paid at the time of purchase.

5- The amount will be refunded within 14 business days.

Please fill out the following return form:

https://witforms.com/ksa/return-request

Some Frequently Asked Questions:

Q: I received a defective/damaged product, can I get a refund?

If the product you received is damaged or defective, you can return it within 30 days of receipt, provided it is in the same condition as when you received it, with the original box intact and/or the packaging undamaged. Once we receive the returned product, we will inspect it, and if the product is found to be defective or damaged, we will refund the price of the product along with any shipping fees paid within one week of your return request.

Q: When is a "return" not possible?

There are certain situations where we cannot support returns:

  • If the return request is made outside the specified time frame of 14 days or 30 days for defective or non-conforming products from the date of receipt.
  • If the product is used, damaged, or not in the same condition you received it.
  • Products that have the protective sticker on the front or back removed.
  • Specific non-returnable items like underwear, cosmetics, and socks, etc.
  • Defective products covered by the manufacturer's warranty.
  • Consumable items that have been used or installed.
  • Any missing items from the package, including price tags, labels, original packaging, free accessories, and add-ons.
  • Fragile products and personal hygiene-related items.

Q: Who pays for the shipping fees when returning a product?

You can return the product within 14 days from the delivery date, and the shipping will be at the customer's expense to our address. Witforms does not cover the shipping cost unless the product is defective or broken, in which case, we will bear the shipping cost.

Q: I want to get my money back, why hasn't it been transferred yet?

All financial transactions for refunds, returns, or any transfers take between 3-14 business days.

Q: What is the delivery time for orders from Witforms?

The delivery time for orders ranges from 3-5 business days on normal days, and during peak seasons, it may take up to 10 days.

Q: I have a complaint about my order, why haven't I been responded to yet?

Complaints are answered within 72 hours of submission. However, solving problems and complaints may take up to 14 business days, so resolving issues and responding to complaints might take some time.

Q: Who pays for customs fees or any additional charges that may be imposed by the country the customer resides in outside the Kingdom of Saudi Arabia?

Witforms does not bear any customs fees or additional charges imposed by the country the customer resides in.